Hickling Hearing Care
Last Updated: 24/11/2025

Hickling Hearing Care (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website hicklinghearingcare.co.uk (“the Website”) or use our hearing-care services.

We act as the Data Controller for the purposes of the UK General Data Protection Regulation (UK-GDPR) and the Data Protection Act 2018.

By using our Website or services, you acknowledge that you have read and understood this Privacy Policy.

We collect and process the following types of personal data:

When you contact us, request an appointment, or use our services, you may provide:

• Identity Data: name, date of birth, gender.
   
• Contact Data: email address, postal address, phone number.
   
• Health Data: hearing health information, clinical notes, test results, medical history relevant to hearing-care (classified as special category data under UK-GDPR).
   
• Financial Data: payment details (processed securely by third-party providers).
   
• Communication Data: enquiries, feedback, or correspondence with us.
   
• Form Data: information submitted through our Website contact forms.
   

When you access the Website, we may collect:

• IP address
   
• Browser type and version
   
• Device type
   
• Pages visited, time and date of visit, and referring websites
   
• Cookies and similar technologies (see Section 4)
   

We process your personal data under the following lawful bases:

• Article 6(1)(b) – to provide hearing-care services, assessments, and appointments.
   
• Article 6(1)(c) – to comply with legal and regulatory obligations.
   
• Article 6(1)(f) – for legitimate interests, such as improving our services and maintaining website security.
   
• Article 6(1)(a) – with your consent (e.g., marketing communications).
   

• Article 9(2)(h) – necessary for the provision of health or social care services and medical diagnosis.
   
• Article 9(2)(a) – explicit consent, where required.
   

We use cookies to:

• Ensure the Website functions correctly
   
• Improve user experience
   
• Analyse Website performance
   
• Deliver optional features (analytics, preferences)
   

Non-essential cookies (such as analytics) will only be used with your active consent, obtained via our cookie banner.

You may restrict or disable cookies through your browser settings, though certain features may not work correctly.

We use your personal data to:

• Provide hearing assessments, treatment, and related services
   
• Arrange and manage appointments
   
• Respond to enquiries and provide customer support
   
• Maintain accurate clinical and administrative records
   
• Process payments and billing
   
• Improve our Website, services, and patient experience
   
• Send important service updates and notices
   
• Send marketing communications (only with your consent)
   
• Meet legal and regulatory obligations
   
• Protect against fraud or misuse of our systems
   

We only use your information for the purposes for which it was collected, unless we reasonably consider that we need to use it for another compatible purpose.

We do not sell your personal data.

We may share your data with:

• Healthcare professionals or organisations involved in your care (where necessary)
   
• Service providers who support our business (e.g., IT providers, hosting, secure payment processors)
   
• Regulatory or legal authorities when required by law
   
• Professional advisers such as auditors or insurers
   
• Third parties in the event of a business transfer, merger, or restructuring
   

All third-party processors are bound by strict contractual obligations to protect your data in accordance with UK-GDPR.

If your personal data is transferred outside the UK (for example, by our IT or hosting providers), we ensure appropriate safeguards are in place, such as:

• UK-approved Standard Contractual Clauses
   
• Adequacy regulations
   
• Other legally-approved mechanisms
   

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

• Clinical/health records: retained for the legally required period under healthcare regulations.
   
• Enquiries and administrative data: retained for up to 6 years for business, tax, and legal purposes.
   
• Marketing consents: retained until you withdraw consent.
   

Once retention periods expire, data is securely deleted or anonymised.

We implement appropriate technical and organisational measures to protect your data, including:

• Secure servers and encrypted connections (HTTPS)
   
• Access controls and authentication
   
• Staff confidentiality obligations and training
   
• Regular monitoring and risk assessments
   
• Secure backup and data-storage procedures
   

If a data breach occurs that poses a risk to your rights and freedoms, we will notify you and the Information Commissioner’s Office (ICO) as required by law.

Under UK-GDPR, you have the following rights:

• Right of Access – to request a copy of the personal data we hold.
   
• Right to Rectification – to correct inaccurate or incomplete data.
   
• Right to Erasure – to request deletion of your data (subject to legal requirements).
   
• Right to Restrict Processing – to limit how your data is used.
   
• Right to Data Portability – to receive your data in a usable format.
   
• Right to Object – including to direct marketing.
   
• Right to Withdraw Consent – at any time where consent is the lawful basis.
   
• Right to Lodge a Complaint – with the Information Commissioner’s Office (ICO).
   

To exercise any of these rights, please contact us using the details below.

Our Website may contain links to third-party websites. We are not responsible for the content or privacy practices of those websites and recommend reviewing their privacy policies before providing any personal data.

Our services are primarily intended for adults. We do not knowingly collect personal data from children under 16 without appropriate parental or guardian consent.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
We encourage you to review this Policy periodically.

If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact:

Hickling Hearing Care
6 Sea Lane Close, Ferring, Worthing, West Sussex, BN12 5DT
Email: hicklinghearingcare@gmail.com
Phone: 07351 223778

You also have the right to complain to the Information Commissioner’s Office (ICO):
ico.org.uk
Telephone: 0303 123 1113

Cookies Policy

Hickling Hearing Care

Last Updated: 24/11/2025

1. Introduction

This Cookies Policy explains how Hickling Hearing Care (“we”, “us”, “our”) uses cookies and similar tracking technologies on hicklinghearingcare.co.uk.

2. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help the site function properly and provide information to improve user experience.

3. Types of Cookies We Use

3.1 Essential Cookies

These are required for the website to operate (e.g., security, session management). These cannot be disabled.

3.2 Analytics Cookies

Used to collect anonymous information about how visitors use the website. These require your consent.

3.3 Functionality Cookies

Remember preferences such as region or settings. These may require consent.

3.4 Marketing Cookies

Used to deliver personalised adverts or track performance. We only use these with explicit consent.

4. Cookie Consent

When you visit our site, you will see a cookie banner requesting consent for non-essential cookies. You may:

- Accept all cookies

- Reject non-essential cookies

- Customise your preferences

You can also change your cookie settings in your browser.

5. How to Disable Cookies

Most browsers allow you to block or delete cookies. Instructions can be found in your browser’s help section.

6. Third-Party Cookies

We may use third-party services such as Google Analytics or social media plugins. These third parties may set their own cookies.

7. Changes to This Policy

We may update this Cookies Policy from time to time.

8. Contact

For questions, contact:

Hickling Hearing Care  

Email: hicklinghearingcare@gmail.com

Address: 6 Sea Lane Close, Ferring, West Sussex, BN12 5DT

✅ 3. Website Terms & Conditions 

Website Terms & Conditions

Hickling Hearing Care

Last Updated: 24/11/2025

1. Introduction

These Terms & Conditions govern your use of hicklinghearingcare.co.uk (“the Website”). By using the Website, you agree to these terms. If you do not agree, please discontinue use immediately.

2. About Us

Hickling Hearing Care  

Website: hicklinghearingcare.co.uk  

Address: 6 Sea Lane Close, Ferring, West Sussex, BN12 5DT

Email: hicklinghearingcare@gmail.com

3. Use of the Website

You agree to use the Website only for lawful purposes and in a way that does not infringe the rights of others or restrict their enjoyment of the Website.

4. Medical Disclaimer

Content on this Website is for general information only. It is not medical advice and should not replace a consultation with a qualified hearing-care professional.

5. Intellectual Property

All content, trademarks, logos, images, and text on the Website are owned by or licensed to Hickling Hearing Care. You may not reproduce or distribute content without permission.

6. Website Availability

We do not guarantee uninterrupted access to the Website. We may suspend or modify it without notice for updates or technical reasons.

7. External Links

Our Website may contain links to external sites. We are not responsible for their content or privacy practices.

8. Limitation of Liability

To the fullest extent permitted by law:

- We are not liable for indirect or consequential losses,  

- We are not liable for loss arising from use of the Website or inability to access it.

Nothing in these terms limits liability for death or personal injury caused by negligence.

9. Privacy & Cookies

Use of the Website is also governed by our Privacy Policy and Cookies Policy.

10. Changes to Terms

We may update these Terms & Conditions at any time. Continued use of the Website means you accept the updated terms.

11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be handled in UK courts.

12. Contact

For questions regarding these Terms:

Hickling Hearing Care  

Email: hicklinghearingcare@gmail.com

Address: 6 Sea Lane Close, Ferring, West Sussex, BN12 5DT